Ordering a service and paying an invoice

Order a service

1. Sign in and open Services in your member area.
2. Choose a service and write your brief: your sector, the market you are looking at, and what a good result looks like for you.
3. Choose your preferred timeline and send the order.

The Desk reviews your brief. Where a service has a set price you receive an invoice; where the price depends on the work, the Desk confirms it with you first. Some services are included in membership, and for those there is nothing to pay.

Your invoice

We email your invoice, and it is always in Invoices in your member area. It shows the amount, the date it is due and our bank details.

Paying

Payment is by bank transfer. Include the invoice number with your payment so that we can match it.

Tell us you have paid

After you make the transfer, open the invoice in your member area and choose Let the Desk know, giving the transfer reference and the date. The Desk marks the invoice as paid once the funds arrive.

Following your order

Every order has its own conversation in Support in your member area, where you can see its status and ask the Desk a question about it.