Signing in and resetting your password

Signing in

Go to Client login and enter the email address and password you chose when you applied. Your member area is on the Country Desk website; mission websites link to it.

If you have forgotten your password

1. On the sign-in page, choose Forgot your password?
2. Enter your email address. If it belongs to an account, we email you a reset link.
3. Open the link and choose a new password of at least 12 characters, mixing letters with numbers or symbols.

A reset link works once and expires after one hour. If it has expired, ask for another.

If the email does not arrive

• Check your spam or junk folder.
• Check that you used the email address you applied with.
• Wait a few minutes before trying again: after several attempts we pause requests for a short while to protect your account.

Changing your password or details

Once signed in, open Account in your member area. You can change your name, organisation, phone number, country and password there. To change the email address you sign in with, contact the Desk.